Research, Design, Engineering:
From Human Needs To Digital Products
Company

D-LABS is a Design and Consulting Company specializing in digital products and services.

D-LABS unifies expertise from usability research, design agencies and software service providers in a single company. You benefit from the strength of our interdisciplinarity. As your partner, we develop sustainable digital solutions tailored to the needs of your company and your end users.

From the requirements and needs analysis, to the conception and design, up to the implementation of digital solutions, we provide a comprehensive service from a single source and thereby avoid classic interface problems. In the delivery of partial services, our extensive project experience enables a seamless cooperation with our project partners and other service providers.

Approach

Our goals are reduced complexity, secure handling of sensitive data, efficient work processes and pleasure in using digital products and services.

We work in an iterative process according to the principles of Design Thinking: By using proven Human Centered Design methods, we generate a deep understanding of a problem which then serves as a basis for the process of finding ideas and solutions. Our in-depth knowledge of technology and business requirements ensures successful implementation.

Working Process

Services

We identify user needs, design processes and implement software concepts.

According to your individual requirements, we will support you with our entire process or with selected individual services. Our project leaders will care for you during the entire process and assemble a team of specialists from the areas of User Research, User Experience Design and Software Engineering according to your needs.

Based on our extensive experience of over 200 projects, we additionally offer practical advice on all of our core competencies.

User Research

Identification of needs and requirements, testing of Usability and User Experience, monitoring of conception and development, validation of prototypes and products

User Experience Design

Process and Service Design, Design Strategy and Conception, Information Architecture, Interaction Design, Visual Design, Product Branding and Rapid Prototyping

Software Engineering

Planning, analysis, conception and implementation of application software and web applications for desktop and mobile devices. Technical and methodical monitoring of software projects.

Services Format

Consulting

  • Strategy Development and Strategic Realignment
  • Innovation and Change Processes
  • Product and Service Optimization

Consultative Project Support

  • Methodical and systemic coaching on customer-specific requirements
  • Collaboration on customer projects
  • Operative implementation of strategies and innovative processes

Project Implementation/Execution

  • Individual partial services from the areas of User Research, UX Design or Software Engineering
  • Needs-oriented service package from the areas of User Research, UX Design and/or Software Engineering
  • Bundling of all services into a total package (End-To-End Project)

Academy

  • Business Coaching
  • Trainings und Workshops
  • Expert Speeches
Advantages

We place your company in a position to be more innovative, more market-oriented and more successful than the competitors.

Really excited users due to optimal User Experience of products and services

Increased efficiency by alignment of processes, tasks and products

Risk minimalization by avoiding time- and cost-intensive failed developments

Knowledge building by discovering new ways of thinking in developing future-oriented products and services

Need satisfaction by perfectly tailored solutions to the actual needs

Securing competitiveness and customer loyality

References
energy management
energy management

uniform customer interface via customer-focused service design

  • Extensive actual state analysis, both in terms of in-house processes as well as client and partner situation
  • Market analysis and qualitative interviews with representatives of different target groups
  • Co-creative generation of a visionary service design concept to create the uniform customer interface
  • Development of a roadmap for the implementation of resulting projects, assistance in the implementation of resulting projects
  • User Research
  • Conception/User Experience Design
  • Consulting
high-tech
high-tech

intuitive and cross-platform prototype of a business intelligence software

  • User Research in the form of interviews with representatives of different software user groups
  • Comparative analysis of competing products
  • Preparation of the user experience design with information architecture, interaction design and visual design based on a specific application scenario, and implementation of a first prototype for an initial presentation at a fair
  • User Research
  • User Experience Design
marketing/logistics
marketing/logistics

training of design thinking junior coaches for user-oriented project work

  • Learning basic skills to prepare, design and perform Design Thinking workshops
  • Practice-oriented learning of required competencies during the project work
  • Learning the Design Thinking Mindset: methods, formats, practical application, and the DT coach role in the course of project work
  • Training
aerospace
aerospace

development of optimized and leaner workflows

  • Analysis of current processes via long-term monitoring and contextual interviews as well as generation of a target process via flow model
  • Assessment of required functionalities for a documentation tool to record working time and additional services
  • Conceptual software improvement by optimizing interaction processes and a user-oriented platform
  • Check for mobile devices use within the work context
  • User Research
  • Conception
aerospace
aerospace

digitalization of material delivery and information transfer in the final assembly

  • Work optimization for workers, station managers and logistics providers by user-oriented digital solutions
  • Prototype development (digital shop floor board and smart material trolley) via an iterative approach according to the Design Thinking principles that involves the user from the very beginning
  • Project Management (tandem external and internal)
  • User Research / Design
high-tech
high-tech

data-driven soccer training for better performance

  • Co-Development of an iOS app to configure and control the training facility
  • Further development of the web app that is used for assessments and visually presents them
  • Software Engineering
automotive
automotive

labs for digital concepts and prototyping to strengthen interdisciplinary cooperation

  • Methodical supervision of agile projects, coaching included
  • Acceleration of various digitalization projects by using interdisciplinary methods (Design Thinking)
  • Implementation of an internal pitch process with selection of the top ideas and subsequent prototype creation
  • Lab establishment as a contact point for project managers
  • Conception
  • Methodical Support
  • Design Thinking Workshops
  • Agile Coaching
automotive
automotive

optimizing working methods and process development of expert teams & project managers

  • Development of a starting date scheduling tool in order to safeguard the maturity level of the components until market launch, manage all product series projects and observe target costs
  • User Research to support the reporting of requirements and needs of users and stakeholders
  • Using the results for a user-centered product development and supporting the agile approach via agile coaching and implementation of and adherence to the Design Thinking process
  • User Research
  • Coaching
high-tech
high-tech

development of an exciting apple watch app to optimize timing in the world of business

  • Design, validation and implementation of an impressive new Smartwatch app right after the Apple Watch has been released
  • The app empowers sales representatives to use their CRM more effectively on their smartwatch
  • Successful keynote presentation of a working showcase app 'The perfect Meeting with the Customer' at the Sapphire Now in 2015
  • Winner of the Red Dot Award in Communication Design
  • User Research
  • Interaction Design
  • Software Engineering
lifestyle
lifestyle

optimizing user experience in a digital learning portal

  • Requirements engineering and identification of optimization potentials for an internal learning platform
  • Generation of an innovative and user-focused prototype for a new front page
  • User Research
  • Design
high-tech
high-tech

digitalization for efficient certification of sailing vessels

  • Requirements analysis via contextual interviews and focus groups with various sailing industry stakeholders
  • Conception, design and validation of the target system in iterative co-creation sessions by means of wireframes and clickable prototypes
  • Development and operation of a web-based system that harmonizes heterogeneous data from different source systems, and orchestrates and automates business processes
  • User Research
  • UX-Design
  • Software Engineering
  • Comprehensive Project and Stakeholder Management
high-tech
high-tech

better customer proximity through agile portfolio management transformation

  • Creation of agile and user-centered processes for demand management and portfolio design
  • Monitoring of change measures for the implementation of agile and user-centered working methods
  • Project coaching
  • Organizational Design
  • Consulting
public sector
public sector

on a digital media wall works of art radiate with brillant details

  • Generation of a software application for an 18 m² media wall in a museum
  • Creation of an impressive overview of the works of art and new ways of mediation to experience these exhibits
  • Intuitive navigation through current exhibitions with virtual 'remote control' in the form of a touchpad
  • Software Engineering
publishing
publishing

user-oriented development support of an innovative online portal for veterinarians

  • Facilitation of expert knowledge research and assistance in diagnostic procedures
  • Generation of a preferably concrete understanding of work routine and veterinarian challenges
  • Participation in the conception, evaluation of prototypes, validation of the final website and analysis of a possible service offerings expansion from the user's perspective
  • User Research
energy management
high-tech
marketing/logistics
aerospace
aerospace
high-tech
automotive
automotive
high-tech
lifestyle
high-tech
high-tech
public sector
publishing