The understanding of real end user needs is an essential prerequisite for the development of software solutions, which are successful in the marketplace. Usually software developers have their own assumptions, what the end user needs really desires. However, these assumptions most often do not match with the real user needs. But what does the end user really expect? How is it possible to find that out? Is it enough to just plainly ask the end user?

This one-day class will teach you effective ways to:

• Conduct professional interviews with real end users. 


• Draft suitable interview guides for preparing interviews.


• Apply a variety of user research methods and learn how these methods help you to gain a better understanding of the end user.


• Elicit user requirements through a variety of qualitative and quantitative methods and get to know when and why to use these methods.


• Learn how to apply these methods during the requirements analysis phase of a software project.

Number of participants: 3-32

Costs: available on request

The price includes all workshop materials, refreshments during breaks and lunch.