An ambiguous and vague perception of the end user needs may often lead to misconceptions and wrong decisions. This is critical during the requirements analysis phase of a software development project. The persona method enables you to identify, abstract and characterize suitable user groups more easily. User groups help to gain a common understanding about end users and their work processes. With all that in mind a software product can be designed and geared toward these user groups.

This one-day class will show you how to:

• Identify target user groups, which you software should address.


• Develop personas and user group descriptions.


• Work with use cases, which help you to capture and model the work steps of user groups.


• Improve communication within the project team with personas, user group descriptions, and use cases.

TEILNEHMERZAHL: 3-12

KOSTEN: auf Anfrage